Reputation management providers by reputation-defenders.com 2023? Every week, the average customer feedback mentions a brand 90 times. 87 percent of individuals search around for every product they buy, and they do it across various platforms. Social media posts affect 78 percent of consumers’ purchasing decisions. 54% of people use a social media platform to do product research. 71% of customers who have had a good experience with the product on social media are inclined to tell their family and friends about it. Consumers only value brands if they have communicated with them on social media channels, according to 39% of customers. After seeing a brand’s social post, 76 percent of American customers purchased a product. Discover additional details at reputation defenders.
85% of consumers treat online reviews as personal recommendations and trust them as much as a tip from a friend. It is a great thing if your reviews are impeccable, but what happens if there was some bump on the road and someone posted a well-grounded negative comment? In the age of social media when news spread like wildfire, it can be an absolute bombshell. United Airlines lost over $1 billion in market value after a video of a passenger being violently forced away from an overbooked flight went viral. The video earned over a million mentions a day and over 100 million views. The CEO of United Airlines was accused of failing to deal with the situation and the lack of PR crisis management.
Paid media implies all online content that requires payment to feature your brand (website, services, etc.). It involves channels like Google Ads, social media ads, sponsored posts, or promotions by influencers. This aspect of ORM is fairly straightforward — you have full control over your own placements. You have to carefully check, though, if any of your competitors are advertising “against” your brand. However, most paid media platforms have strict guidelines against such practices, and a single complaint can resolve this negative sentiment implication. Discover even more information at https://www.reputation-defenders.com/.
For businesses of all sizes and industries, the odd dissatisfied customer is unavoidable. Most consumer issues may be resolved promptly and efficiently over the phone or via email. However, if the consumer retaliates by publishing unfavorable reviews about your business online, the situation can become more complicated — and potentially hazardous. As a result of the Internet’s reduction in the distance between clients, word-of-mouth can now go significantly faster and farther than ever before.
Suppress harmful content and build a positive, sustainable online reputation. Reduce the probable effect of a crisis and recover from viral news cycles more quickly. Strengthen your search results to defend you from emerging threats & future problems.